EMINENCE ENTERPRISES staff provides IT technical support for hardware and software applications. Our Tier 1, 2, or 3 staff either solve the problem immediately or determine who can solve it. Technical help desk services include but are not limited to: • Receive, log, track, and resolve/escalate trouble calls • Provide on-site, in-person support for end users • Support desktop • Provide System-level admin. & advanced problem resolution • Troubleshoot hardware & software issues • Resolve network problems • Maintain virus protection & security patches • Review & update procedure documentation • Configure and set-up new workstations • Test & evaluate new technologies • Maintain inventory records • Update & maintain warranties • Diagnose & resolve operating system issue