Technical Help Desk

EMINENCE ENTERPRISES staff provides IT technical support for hardware
and software applications. Our Tier 1, 2, or 3 staff either solve the problem
immediately or determine who can solve it. Technical help desk services
include but are not limited to:
• Receive, log, track, and resolve/escalate trouble calls
• Provide on-site, in-person support for end users
• Support desktop
• Provide System-level admin. & advanced problem resolution
• Troubleshoot hardware & software issues
• Resolve network problems
• Maintain virus protection & security patches
• Review & update procedure documentation
• Configure and set-up new workstations
• Test & evaluate new technologies
• Maintain inventory records
• Update & maintain warranties
• Diagnose & resolve operating system issue